Wren is a [public benefit corporation](https://www.wren.co/blog/why-wren-is-a-public-benefit-corporation) with a mission to help reverse the climate crisis. These Terms of Use govern Wren’s digital products and website (together the _Service_), including but not limited to:

- Carbon offsetting subscriptions for individuals and households ( _Individual subscriptions_)
- Carbon offsetting subscriptions for business employees ( _Teams subscriptions_)
- Add-on purchases ( _Flight offsets_, _One-off offsets_, and _Gifts_)
- Philanthropic giving ( _Non-profit contributions_)
- Lifestyle recommendations ( _Actions_)

Any person or business engaging in the _Service_ is referred to as a _Member_.

## General terms

1.1. By accessing or using any part of the _Service_, _Members_ agree to have read, understood, and be bound by these Terms of Use, including future modifications. Wren may amend, update, or change these Terms of Use. If a _Member_ does not agree to abide by these Terms of Use, they are not authorized to use, access, or participate in the _Service_. Wren’s [Privacy Policy](https://www.wren.co/privacy-policy) can be read alongside these Terms of Use.

1.2. In connection with registering for and using the _Service_, _Members_ agree to provide accurate, current and complete information as requested by Wren, maintain the confidentiality of their password and other security details, ensure the ongoing accuracy of their information, and be fully responsible for any actions that take place through their Wren account. If any inappropriate behavior is conducted through their account, Wren may cancel their _Service_, delete their account, or take legal action depending on the severity of the issue.

1.3. Any _Member_ completing a paid transaction with Wren must provide a valid payment method, which they are authorized to use. If a _Member_ has a recurring subscription, they authorize Wren to charge their next payment unless they pause or cancel their subscription before their next billing date. Previous payments are refundable at Wren’s discretion. If a payment is unsuccessful, it may be reattempted, and the subscription may lapse if the payment is not settled after a series of attempts. If a _Member_ disputes a charge, Wren may cancel their subscription.

1.4. Wren will send _Members_ emails in accordance with their communications preferences. If a _Member_ unsubscribes from communications, they may still receive transactional messages including important updates to their account or material changes to the way Wren operates.

1.5. Wren utilizes carbon footprint data, which is calculated based on the information a _Member_ provides on Wren’s website. Generic data may be used in the absence of personal entries. Wren is not liable for any discrepancies between calculated and actual emissions, or inaccuracies in carbon footprint results, and does not guarantee the accuracy of carbon footprint data.

1.6. Wren completes due diligence and implements safeguards to optimize portfolio and project performance and reduce risk. If a portfolio or project does not perform, Wren will endeavor to implement an appropriate solution, but ultimately Wren is not liable for non-performance, fraud, or any other failure of a funded portfolio or project.

1.7. These Terms of Use are governed by the law of California, United States, regardless of a _Member's_ country of origin or where a _Member_ accesses the _Service_. By using the _Service_, _Members_ agree to abide by the law of California, United States and the country where they access the _Service_. This includes laws about online behavior, acceptable content, and sharing data across borders. They also confirm that they have the right to use the content they submit through the _Service_, and give Wren permission to utilize it as described in these Terms of Use. They also guarantee that they are not based in or operating from a country with trade restrictions pertinent to the _Service_, and are not banned from doing business with the United States.

1.8. Each _Member_ agrees to defend, indemnify, and hold harmless Wren and related parties (including directors, employees, contractors, and others) from legal claims, damages, or costs, including attorney's fees, that may arise from using the _Service_. This includes any false representation made by the _Member_ or their breach of these Terms of Use.

1.9. Wren is not responsible for any indirect or unexpected damages that result from using or not being able to use the _Service_. This includes losing access to the _Service_, inaccurate results, portfolio non-performance, or damage to data or devices. Wren’s total liability for any claims will not exceed the amount a _Member_ paid for the _Service_ in the past twelve months.

1.10. Wren makes no guarantees about the accuracy, availability, or performance of the _Service_ and the content within it. Access to the _Service_ may be unavailable during peak demand, system upgrades, malfunctions, scheduled or unscheduled maintenance, or for other reasons.

1.11. Wren may, at its sole discretion and at any time, update, change, suspend, make improvements to, or discontinue any aspect of the _Service_—temporarily or permanently.

## Individual subscriptions

2.1. An _Individual subscription_ is an agreement between Wren and a person offsetting a chosen percentage of their carbon footprint, who is referred to as a _Subscriber_.

2.2. When a _Subscriber_ joins Wren, they choose their currency, payment amount, billing frequency, and portfolio (for example, [Wren Classic](https://www.wren.co/portfolios/universal-fund) or [Wren Trailblazer](https://www.wren.co/portfolios/trailblazer)). The projects and allocations within these portfolios may change at Wren’s discretion. Wren may advise _Subscribers_ of allocation updates if there is a change of at least five percentage points across their portfolio.

2.3. Wren may offer incentives for starting or resuming an _Individual subscription_. Free month promotions are capped at $30 USD per month or the equivalent in the _Subscriber’s_ currency. If a _Subscriber_ selects an _Individual subscription_ exceeding this amount, they will be charged the balance. After the promotional period, the _Subscriber_ will be charged their full _Individual subscription_ amount at their chosen payment frequency unless they pause or cancel their _Individual subscription_.

2.4. Wren will never change a _Subscriber’s_ payment amount unless that _Subscriber_ requests such a change, however there are various factors that could lead to a _Subscriber’s_ impact changing, such as an adjustment to the proportion of fees within an _Individual subscription_ payment or the buying power of the _Subscriber_'s currency compared to the United States dollar.

## Teams subscriptions

3.1. A _Teams subscription_ is an agreement between Wren and a business offsetting the carbon footprints of chosen employees, who are referred to as _Teams members_.

3.2. _Teams admins_ are responsible for configuring the _Teams subscription_, onboarding _Teams members_, and managing payments—including the additional charges for new _Teams members_. Wren is not responsible for ensuring this information is accurate.

3.3. Each _Teams subscription_ funds the [Wren Classic](https://www.wren.co/portfolios/universal-fund) portfolio unless an alternative portfolio is confirmed with Wren during account set-up. The projects and allocations within portfolios may change at Wren’s discretion. Wren will advise _Teams members_ of allocation updates if there is a change of at least five percentage points across their entire portfolio.

## Flight offsets

4.1. A _[Flight offset](https://www.wren.co/flights)_ is a payment to offset the carbon dioxide equivalent of a chosen flight path.

4.2. Wren endeavors to ensure its _Flight offset_ calculations are accurate, but is not responsible for any inaccuracies in data or results.

4.3. _Flight offsets_ offset carbon dioxide equivalents by funding the [Wren Classic](https://www.wren.co/portfolios/universal-fund) portfolio. These are recorded under the total tonnes offset figure on _Member_ dashboards.

## One-off offsets

5.1. A _[One-off offset](https://www.wren.co/offset-anything)_ is a payment to offset a chosen amount of carbon dioxide equivalent.

5.2. _One-off offsets_ offset carbon dioxide equivalents by funding the [Wren Classic](https://www.wren.co/portfolios/universal-fund) portfolio, [Wren Trailblazer](https://www.wren.co/portfolios/trailblazer) portfolio, or another portfolio at the _Member’s_ or _Teams admin's_ discretion. These are recorded under the total tonnes offset figure on _Member_ or _Teams_ dashboards respectively.

## Gifts

6.1. A _[Gift](https://www.wren.co/gifts)_ is a payment made by the _Gift sender_ to offset a chosen amount of the carbon footprint of the _Gift recipient_.

6.2. The _Gift_ is sent to the _Gift recipient_ by email on either the date of purchase or on another date as specified by the _Gift sender_. The _Gift recipient’s_ email address is not stored in Wren’s database and is only used to deliver the _Gift_ email. The _Gift sender_ is notified when the _Gift recipient_ has been sent the _Gift_ email.

6.3. _Gifts_ offset carbon dioxide equivalents by funding the [Wren Classic](https://www.wren.co/portfolios/universal-fund) portfolio. These are recorded under the total tonnes offset figure on _Gift sender_ dashboards.

## Non-profit contributions

7.1. A _Non-profit contribution_ supports an initiative under the [Wren Climate Collective](https://www.wren.co/collective), including general contributions to the Wren Climate Collective and donations to certain fundraisers.

7.2. There are set requirements for whether an initiative is eligible to receive _Non-profit contributions_, as assessed by Wren’s fiscal sponsor, [GVNG.org](https://gvng.org/). _Individual subscriptions_ and _Team subscriptions_ are not _Non-profit contributions_ unless specified.

7.3. Wren accepts a range of payment methods for _Non-profit contributions_, including cash, checks, stock, cryptocurrency, donor-advised fund transfers, and employer matching.

7.4. _Non-profit contributions_ may be tax-deductible in the United States depending on individual circumstances. It is the _Member’s_ responsibility to confirm any tax implications with their financial advisor.

## Actions

8.1. _Actions_ outline suggestions for how to live a more sustainable lifestyle or reduce personal emissions, including advocacy campaigns and community challenges.

8.2. Wren is not liable for any misleading information within _Actions_, or any negative implications that occur as a result of any person completing a suggested _Action_.

Last updated May 1, 2025